Because We Care
We founded Cousins Clothing with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. Our store policies are detailed below, please have a look and contact us to learn more!
Due to the nature of each of our gowns being handmade processing time (time to make the gown) is 2 to 3 weeks from ordering date with the additional 2-4 days ship time via USPS. All other items process in 2-3 business days
All packages are ship via USPS and currently only within the United States. International packages are by request only.
Shipping times are 2-4 business days. Please keep in mind, that once the package has shipped we have no control over the package (i.e. speed of delivery, held package, lost package, damaged package, wrong address given, stolen package). If you need a package to be held at the post office instead of being delivery to your address please notify us at time of purchase. If for some reason your address is incorrect, and is returned from the post office, we cannot issue a refund until the merchandise is returned back from the post office. There will be a reshipping fee if it needs to be resent, or if you want a refund it will be for the cost of the item only- not for the shipping charges that you paid.
Due to the nature of our gowns/tulle items each one being handmade upon ordering and can not be made and stored to have a rotating inventory available, returns and exchanges can only be accepted for store credit. If you have any questions regarding sizing please contact us asap to ensure you have the correct size and length.
Any other items besides gowns/tulle items .
Please contact us within 3 days of delivery for any issues. Buyer is to pay return shipping costs unless there is a problem with a defective item. Buyer must send the item back within 7 days of delivery for a store credit
We do not accept returns on custom made pieces.
Due to the return policy please be sure to read listing descriptions in FULL prior to ordering and contact us with any questions before your order is placed to avoid any confusion.
Upon receiving your item please open immediately and fluff and inspect your product. Please contact us within 72 hours of delivery with any concerns.